Return & Refund Policy

Thank you for shopping with us. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The item is damaged or defective upon delivery.
• You received the wrong item.
• The product is unused, unworn, and in its original packaging with all tags and accessories.

Non-Returnable Items

The following items cannot be returned:

• Products that have been used, washed, or damaged by the customer.
• Digital products or downloadable items.
• Gift cards.
• Clearance or final sale items (unless damaged or defective).

Return Process

To request a return:

1. Contact our customer support with your order number.
2. Provide photos (if the item is damaged or incorrect).
3. Wait for return approval and instructions.
4. Ship the item back to the provided return address.

Unauthorized returns may not be accepted.

Refund Policy

Once we receive and inspect your returned item:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method.
• Shipping charges are generally non-refundable, unless the return is due to our mistake.

Exchange Policy

We offer replacements for:

• Damaged products.
• Defective items.
• Incorrect items received.

Exchanges are subject to product availability.

Return Shipping

• If the return is due to our error (wrong or damaged item), we will cover the return shipping cost.
• For all other eligible returns, the customer is responsible for return shipping costs.

Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.

Contact Us

lunaaxindian@gmail.com.

Contact Information

If you have any questions, please reach out to us:

• Email: info@honeyempex.com

• Phone: +91 8191927231

• Address: HONEY EMPEX Near Rahat Molai School, Dehria, Moradabad, Uttar Pradesh 244001